You can request a copy of an Advisor’s disclosure statement, or we will provide you with one as part of your mortgage or insurance application.
All of our Advisors are registered, but not authorised, financial advisors. You can check that they are registered at www.fspr.govt.nz. You can complain about our conduct to the Financial Markets Authority, but in the event of a disagreement, you may choose to first use the dispute resolution service described below.
JB is a member of the PAA and our business complies with the Association’s Membership Rules and Code of Ethics and Standards. A copy of the Rules is available from www.paa.co.nz. The PAA is a self-regulatory body dedicated to ensuring high ethical standards and professionalism within its members for the protection of lenders and clients.
We are members of FSCL. If you have a problem, concern, or complaint about any part of our service, you can contact me by email firstname.lastname@example.org or by telephone 09 376 9688, or in writing to PO Box 911254, Victoria Street West, Auckland 1011. If we cannot resolve the issue, you can contact FSCL. This service will cost you nothing, and will help us resolve any disagreements. FSCL can be contacted at email@example.com or on 0800 347257, or by mail at PO Box 5967, Lambton Quay, Wellington 6145.
We have $2 million of PI cover (maximum cover of $1 million per claim). In proven cases, this protects my clients from financial loss due to fraud, gross negligence, gross misrepresentation, etc, (if perpetrated by me). This policy is held with Vero.
Squirrel is paid a single upfront commission (percentage of the loan facility or insurance premium), an ongoing (trail) commission (percentage of the loan facility or insurance premium), or a mix of both. Squirrel may charge a one off fee for work completed for clients which does not attract a broker payment from the lender. This charge, if applied, will be agreed in advance with you before any work is started.
All discussions and information shared with Squirrel are subject to the Privacy Act 1993. You are entitled to access any information from your file upon request. A detailed description of the authorised use of the information you supply is covered in the Authority & Declaration you sign with each application you make with us.
Any discussions on legal and accounting issues does not replace advice from professionally qualified specialist advisers (solicitors and accountants). We recommend that you obtain such independent and specialist advice.
In the preceding five (5) years, nobody employed by Squirrel has been:
Nor are there any proceedings currently being taken against me, (or any company of which I am a director) under any of the above (a – d) or with respect to my accredited membership of the Professional Advisor’s Association.