Client stories

We help people through some of the largest (and toughest) decisions of their lives. We love it. Every day. Every now and then a little bit of magic happens that puts a whopping great smile on our dial.

Courtney and Jess – a match made in Auckland.

What our clients say.

Went to the bank today and signed the mortgage papers!  Yay!

Thank you for all your help  –  very much appreciated.  So pleased my daughter recommended Squirrel and I will definitely do the same to anyone I know that needs some help.

Insurance is scary and confusing at the best of times so having someone dedicated to helping us makes such an amazing difference. We cannot believe how lucky we have been to have such wonderful help from both Nicky and Lindsay!

Just wanting to say a big thank you Shane for your help in purchasing my first home. Absolutely thrilled with the level of service you have provided and will be recommending you to anyone that asks.

In the big scheme of things when the median house prices range from $475,000 and upwards, ours is a “small fry” or a mere drop in a big bucket.  Yet John and Chen worked hard and tirelessly, offering advice and suggestions, and helped us secure our finances. No business is too small or insignificant for Squirrel.

Chen did all the running around for us, which was a good thing because we won’t know where to start, taking off the stress from us, and saving us precious time .  He gave us his advice and recommendations on insurance providers, painters and other bits and pieces, even working through the night.

What can I say about the personable and excellent customer service?  On the day of auction, Chen turned up to give us support.  AND he gave us a box of Chinese moon cakes in celebration of the Chinese Autumn Festival.

Just wanted to say a huge THANK YOU! You have been incredible from start to finish and really appreciate all your help and hard work.

We were in Auckland on the weekend and went to visit our home for the first time!! Was so exciting! Seriously would not have it without you. Thank you!!

We can’t recommend Lindsay highly enough. As first home buyers we didn’t have a clue about our options or what the process entailed. 

Lindsay not only worked hard to find us a mortgage with competitive rates but also guided us through the process. He helped us through each step of finding a property, putting an offer on and reviewing the builders report right through to settlement. 

He made the whole experience a lot less stressful than it could have been, gave realistic advice and was very patient! We can’t thank him enough.

I would like to say a big ”thank you” to you and the team at Squirrel from Petra and myself.  Your assistance has been invaluable and beyond that of a just a mortgage broker.  This was particularly relevant given we were first home buyers – and not to mention the sale negotiations and due diligence were undertaken when everyone was on holiday!

You have made something possible which we thought was impossible for us. Your guidance and ongoing support had kept us positive all the time and here we are today in our new home all because you had helped us through our loan. We really appreciate what you and Squirrel Mortgage have done for us and would not hesitate to recommend you and your company to our family and friends.

Just wanted to say Eleanor (and I think we’ve said it before) you have just been amazing support to us through everything to do with this rebuild. You are my exemplar for customer service and have made this as stress free for us as it could have been.

We are heading off tomorrow on holiday and wanted to thank you so much for all of your help, you made the process so much easier and the rates you negotiated for us were fantastic.

It has been wonderful to no longer go to open homes, deal with real estate agents, and feel my emotions go up and down like a yo-yo every time I read newspaper headlines about the property market 

Of course I will be in touch again with you and Squirrel, I wouldn’t dream of going anywhere else. I have only good things to say about my experience of working with you and appreciated your help, time, expertise and patience. 

I just wanted to take the time to thank you (and your team) for all the work you’ve done for us, and help you’ve offered us along the way with finding our new (old) house!  We’re really happy with what we’ve got, and the knowledge you’ve helped us gain along the way. 

Wow, what can I say! You guys really know your stuff and without you, this whole process would not have gone as smoothly as it has.

It’s a real testament to your dedication and professionalism so on behalf of Jane and I, a big thanks to the team at Squirrel.

I have just signed the loan documents for my first home with my partner.

Paul Davey has helped us through the process from day one and I’d like to acknowledge how fantastic his knowledge and support have been throughout.

We hit several roadblocks along the way and it was Paul (instead of our lawyer!) who spotted them first and helped us through getting them sorted as quickly as possible.

I wouldn’t hesitate to recommend his services to anyone purchasing a home, and I’m already looking forward to working with him again when we look at refinancing down the road.

Thanks so much!

Squirrel successfully negotiated to get the fee waived, which saved Damien and Susan $5,500 and they also avoided loan application fees which can be as high as $500. But it was not just about saving the money.

“It also saved us a huge amount of time.” Damian says their Squirrel adviser, was in email contact with them every day for three weeks, giving them advice including what to put in their sale and purchase agreement and how to structure their loan. “They never kept us waiting. We sometimes slowed things down by not getting straight back to them. All up we would have spent about six to seven hours on the whole process. We did not have to go into their offices and only had to come home from work once to let in the building inspector.”