Contact us

We've got 4 branches, but thanks to the magic of technology we can help you wherever you are - in New Zealand and around the world.

Call us on 0800 212 230 or 09 376 9688 and we'll point you where you need to go.

Flick us a question and we'll get back to you.


Team Auckland City

Team Auckland City

38 College Hill
Freemans Bay
Auckland 1011


PO Box 911254
Victoria Street West
Auckland 1142


Specialist Chinese Team

Specialist Indian Team

Team Takapuna

Team Bay of Plenty and Waikato

What should you do if something goes wrong?

If you have a problem, concern, or complaint about any part of our service, please tell us so we can try to fix the problem.

You may contact our internal disputes service by telephoning 0800 21 22 33, by email to, or in writing to PO Box 911254, Victoria Street West, Auckland 1042.

If we cannot agree on how to resolve the issue, you can contact FSCL. This service will cost you nothing, and will help us resolve any disagreements.
(call free) 0800 347257
PO Box 5967, Lambton Quay Wellington 6145