Contact Us
We’ve got Advisers in a lot of locations around the country but thanks to the magic of technology we can help you wherever you are in New Zealand – or around the world.
If you know who you want to contact, find them on our team page. Otherwise, just fill out the form below with as much detail as you like and we’ll get the relevant person to get in touch with you.
Send us a message
If you know who you want to contact, you can find their details over on our team page. Otherwise, please fill out the form below with as much detail as you like and we'll get the relevant person to get in touch with you soon.
Prefer to pick up the phone?
Just give us a call anytime, any day and we’ll be happy to chat.
Main phone: 0800 21 22 30
For advice spoken in Chinese: 0800 66 69 69
For advice spoken in Indian: 0800 21 22 23
Auckland advisers and head office
You can find us at 29 Sale Street, Auckland CBD. Our postal address is PO Box 911254, Victoria Street West, Auckland 1042.
Wellington advisers and offices
Wellington Central advisers
Lower Hutt advisers
Christchurch advisers and office
575 Wairakei Road, Burnside, Christchurch 8053
Calling from overseas?
If you are trying to contact us from outside New Zealand you can phone us at +64 09 376 9688
What should I do if something goes wrong
If you have a problem, concern, or complaint about any part of our service, please tell us so we can try to fix the problem. For more information about our complaints process and how to make a complaint please check out the mortgage disclosures page.
To make a complaint about a mortgage or your experience with an adviser:
You may contact our internal disputes service by telephoning 0800 21 22 30, by email to complaints@squirrel.co.nz, or in writing to PO Box 911254, Victoria Street West, Auckland 1042.
To make a complaint about borrowing or investing with Squirrel:
You may contact our internal disputes service by telephoning 0800 21 22 30, by email to money@squirrel.co.nz, or in writing to PO Box 911254, Victoria Street West, Auckland 1042.
If we cannot agree on how to resolve the issue, you can contact FSCL. This service will cost you nothing, and will help us resolve any disagreements or complaints.