Contact Us
We’ve got Advisers in a lot of locations around the country but thanks to the magic of technology we can help you wherever you are in New Zealand – or around the world.
If you know who you want to contact, find them on our team page. Otherwise, just fill out the form below with as much detail as you like and we’ll get the relevant person to get in touch with you.
Send us a message
If you know who you want to contact, you can find their details over on our team page. Otherwise, please fill out the form below with as much detail as you like and we'll get the relevant person to get in touch with you soon.
Prefer to pick up the phone?
Just give us a call anytime, any day and we’ll be happy to chat.
Main phone: 0800 21 22 30
For advice spoken in Chinese: 0800 66 69 69
For advice spoken in Indian: 0800 21 22 23
Auckland advisers and head office
You can find us at 29 Sale Street, Auckland CBD. Our postal address is PO Box 911254, Victoria Street West, Auckland 1042.
Wellington advisers and offices
Wellington Central advisers
Lower Hutt advisers
Christchurch advisers and office
575 Wairakei Road, Burnside, Christchurch 8053
Calling from overseas?
If you are trying to contact us from outside New Zealand you can phone us at +64 09 376 9688
What should I do if something goes wrong?
If you have a problem, concern, or complaint about any part of our service, please tell us so we can try to fix the problem. You can call us on 0800 21 22 30 or email complaints@squirrel.co.nz.
To make a complaint about a mortgage or your experience with an adviser:
Address your complaint with your Adviser to make sure they are aware of your concerns. This will start the official process. In most cases, we will endeavour to contact you within 48 hours.
If your complaint is not resolved by step 1, you can call Squirrel Mortgages on 0800 21 22 30 or email complaints@squirrel.co.nz. We will get back to you within 48 hours either with a solution or next steps.
If your complaint cannot be resolved through our internal complaints process in steps 1 and 2, we encourage you to refer to our independent disputes resolution scheme Financial Services Complaints Ltd.
For more information about our complaints process and how to make a complaint please check out the mortgage disclosures page.
Our external complaints process:
If we cannot agree on how to fix the issue, or if you decide not to use the internal complaints scheme, you can contact our external disputes resolution scheme Financial Services Complaints Ltd (FSCL) - A Financial Ombudsman Service. This service will cost you nothing, and will help us resolve any disagreements.
You can contact FSCL:
In writing PO Box 5967, Wellington, call 0800 347 3725 or via email info@fscl.org.nz