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Despite our 100% track record to date, we need to be clear that past performance is not a guarantee of the future. To help ensure we do continue to deliver on our stated intent, we have in place several layers armour to help protect the money that you invest with Squirrel.
We've created a Reserve Fund for each Investment Class so that we could squirrel away a bit of each transaction for a rainy day. We're the only Peer-to-peer lender in New Zealand to have Reserve Funds, and it's there to help cover expected credit losses as well as offer greater predictability to investors.
With each borrower loan repayment received, a portion of the interest paid by the borrower is deposited into the Reserve Fund - this is known as the Reserve Levy. The Reserve Funds are administrated inside a separate trust that aims to protect investors from borrowers who are late with their payments, or who stop pay their loan all together.
If a borrower misses a scheduled loan repayment, the Reserve Fund is immediately activated to fulfil the expected loan repayment (of both (if any) principal and interest) to the applicable investor(s) whose investment has been used to fund that loan. Provided there are sufficient funds available in the Reserve Fund, investors can expect to receive the scheduled loan repayment amounts regardless of whether the borrower is in arrears.
If a borrower defaults on their loan and it is written off, again provided there are sufficient funds available in the Reserve Fund, the Reserve Fund will immediately repay the principal and any interest owing on that loan to the applicable investor(s), with the loan closed and moved into debt collection. Squirrel Money will manage the collection efforts to recover that debt from the borrower with any subsequent collections of written-off or arrears amounts being refunded back into the Reserve Fund.
In the event of a significant increase in default and/or arrears rates (above the expected levels), to a level that threatens the capitalisation of the Reserve Fund, the fund Trustee can pass a special resolution to divert up to 100% of all future interest payments into Loan Shield until it is sufficiently replenished to meet future expected losses. In the event this were to take place, Squirrel will communicate with all investors and discuss what to expect.
In this situation, Squirrel will provide Active Management of the Reserve Fund with three principles governing the consideration of claims submitted to the Fund:
For more information about how our Reserve Funds work, see our Investor Booklet .
Still got questions? We'd be happy to give you a call to talk it through at a time that suits.
We do our due diligence on every borrower that applies for a loan to ensure they're creditworthy, have the capacity to service ongoing loan repayments and that it is responsible to lend them money. We have a credit scorecard that determines their credit risk grade and as a result the amount of reserve levy they pay into the Reserve Fund.
We take an image of the borrower’s NZ driver’s licence or NZ Passport and check its validity. We also verify email addresses and mobile phone numbers.
We check the borrower’s credit history with Equifax and Centrix to make sure they don’t have outstanding debts or credit card bills from doing something silly like Uber-ing a helicopter.
We add a levy to the borrower interest rate that is based on their individual risk profile. Riskier customers pay a higher interest rate.
We check a borrower’s ability to service the loan by looking at their disposable income and expenses. This is to ensure they can afford the loan and won’t miss repayments if something goes wrong.
1010100001010110010... not sure what that means? That's ok, we've got a team of expert programmers who do. They've gone to great lengths to make the Squirrel Money Marketplace secure, such as undertaking an external IT Security Audit with KPMG. Should a cyber-attack actually manage to breach our walls, your money is still protected. Money is held in a Trust and can only be transferred out of the platform using ASB FastNet with dual signing authority. We've also put in place the added assurance of a cyber-crime insurance policy to protect against Investors losing their nest egg.
Our management team meets weekly (and our board monthly) to review the credit quality and performance of all our loan contracts. With control over the platform and an agile team in-house, this means we can jump on any changing market conditions or credit losses, and quickly tighten or loosen credit policy as needed.
1 Funds available to the Reserve Fund for the benefit of Investors:
2 Coverage ratio represents the funds available to the Reserve Fund as a percentage of the Active Loan Book.
3 The modelled expected Borrower default rate expected over a one-year period based on the Risk Grades of Borrowers within the Active Loan Book. The expected borrower default rate for Home Loans and Business Property Loans will be reported once the portfolio reaches greater scale, in the vicinity of $20m
4 Weighted average of the Reserve Levies applied to interest payments from Borrowers within the Active Loan Book.
For more information about how our Reserve Funds operate, please refer to the Reserve Fund Policy and read our .
Auckland, New Zealand
I've been with Harmoney for almost 3 years and your platform is far more superior, will move to you little by littleJ
Auckland, New Zealand
Very happy with my Squirrel investment. Platform works well and so easy to monitor using the app. Returns are good and much better than at the bank. Have been an investor since Jan 2016. Highly recommended.P
Auckland, New Zealand
I'm very excited about using the Squirrel platform to diversify my investment portfolio. Looking forward to many great returns.R
Christchurch, New Zealand
Nice website (clean, easy to use). Reserve fund is a reassuring plus. As a newcomer, still feeling my way with bidding strategy. Overall, very good impression so far.G
Naseby, New Zealand
I am a new investor, and while I cannot make any long term comments about Squirrel, so far my experience has been totally positive.J
Whangarei, New Zealand
Quick and easy to navigate your site. Easy to select what investment return to choose and you dont have to put all your funds into one loan.S
Auckland, New Zealand
Initially I was a bit skeptical about the whole concept, so I invested a small amount to get a better understanding. Once I found out how to work the platform, I got more confident and have since invested a few more times.H
Wellington, New Zealand
Customer service is excellent - very helpful and very quick with answers via email. I'd like to see some demo/ tutorial videos on the website :)M