How we manage risk

Looking after your money is our number one priority. It's our intention that no Investor will lose even a single cent by investing through Squirrel and we're delighted to say we've delivered on that to date.

If you're into your research, have a read through to see how we manage risk.

Chess board

We have a few layers of defence in place

Despite our 100% track record to date, we need to be clear that past performance is not a guarantee of the future. To help ensure we do continue to deliver on our stated intent, we have in place several layers armour to help protect the money that you invest with Squirrel.

Reserve Funds

We've created a Reserve Fund for each Investment Class so that we could squirrel away a bit of each transaction for a rainy day. We're the only Peer-to-peer lender in New Zealand to have Reserve Funds, and it's there to help cover expected credit losses as well as offer greater predictability to investors.

Umbrella covering person in a coat, on a rainy day

Currently available to the Personal Loans Reserve Fund


Currently available to the Home Loans Reserve Fund1, 2


Currently available to the Construction Loans Reserve Fund1, 2


Find out how the Reserve Fund works here.
Hand holding cell phone in front of laptop

How do the Reserve Funds work?

With each borrower loan repayment received, a portion of the interest paid by the borrower is deposited into the Reserve Fund - this is known as the Reserve Levy. The Reserve Funds are administrated inside a separate trust that aims to protect investors from borrowers who are late with their payments, or who stop paying their loan all together.

If a borrower misses a scheduled loan repayment, the Reserve Fund is immediately activated to fulfil the expected loan repayment (of both (if any) principal and interest) to the applicable investor(s) whose investment has been used to fund that loan. Provided there are sufficient funds available in the Reserve Fund, investors can expect to receive the scheduled loan repayment amounts regardless of whether the borrower is in arrears.

If a borrower defaults on their loan and it is written off, again provided there are sufficient funds available in the Reserve Fund, the Reserve Fund will immediately repay the principal and any interest owing on that loan to the applicable investor(s), with the loan closed and moved into debt collection. Squirrel Money will manage the collection efforts to recover that debt from the borrower with any subsequent collections of written-off or arrears amounts being refunded back into the Reserve Fund.

What happens if the Reserve Funds are depleted?

In the event of a significant increase in default and/or arrears rates (above the expected levels), to a level that threatens the capitalisation of the Reserve Fund, the fund Trustee can pass a special resolution to divert up to 100% of all future interest payments into Loan Shield until it is sufficiently replenished to meet future expected losses. In the event this were to take place, Squirrel will communicate with all investors and discuss what to expect.

In this situation, Squirrel will provide Active Management of the Reserve Fund with three principles governing the consideration of claims submitted to the Fund:

  • To provide the most equitable use of the reserve funds available in the interests of all affected Investors;
  • Repayment of affected Investors principal will take precedence over payment of interest to other Investors in the lending platform; and
  • The Reserve Fund will not return to 'Standard Management' until all affected Investors have received repayment of their principal in full

For more information about how our Reserve Funds work, see our  Investor Booklet .

The latest numbers

Personal Loans
Active loan book


Funds available to the Reserve Fund 


Coverage ratio 2


Expected Borrower default rate p.a. 3


Borrower reserve levy p.a. 4


Home Loans
Active loan book


Funds available to the Reserve Fund 


Coverage ratio 2


Expected Borrower default rate p.a. 3


Borrower reserve levy p.a. 4


Construction Loans
Active loan book


Funds available to the Reserve Fund 


Coverage ratio 2


Expected Borrower default rate p.a. 3


Borrower reserve levy p.a. 4


We aim to lend to quality, creditworthy borrowers

We do our due diligence on every borrower that applies for a loan to ensure they're creditworthy, have the capacity to service ongoing loan repayments and that it is responsible to lend them money. We have a credit scorecard that determines their credit risk grade and as a result the amount of reserve levy they pay into the Reserve Fund.

Identity Verification

We take an image of the borrower’s NZ driver’s licence or NZ Passport and check its validity. We also verify email addresses and mobile phone numbers.

Credit Checks

We check the borrower’s credit history with Equifax and Centrix to make sure they don’t have outstanding debts or credit card bills from doing something silly like Uber-ing a helicopter.

Reserve Levy

We add a levy to the borrower interest rate that is based on their individual risk profile. Riskier customers pay a higher interest rate.


We check a borrower’s ability to service the loan by looking at their disposable income and expenses. This is to ensure they can afford the loan and won’t miss repayments if something goes wrong.

Protection from cyber fraud

1010100001010110010... not sure what that means? That's ok, we've got a team of expert programmers who do. They've gone to great lengths to make the Squirrel Money Marketplace secure, such as undertaking an external IT Security Audit with KPMG. Should a cyber-attack actually manage to breach our walls, your money is still protected. Money is held in a Trust and can only be transferred out of the platform using ASB FastNet with dual signing authority. We've also put in place the added assurance of a cyber-crime insurance policy to protect against Investors losing their nest egg.

Coding on a laptop

Added layers of cyber security

Our system only ever allows money to be transferred to and from the same bank account that you set up in the beginning. So it's a one-way street which means money can only go from our platform back to your bank account.

One way street sign

Still got questions? We'd be happy to give you a call to talk it through at a time that suits.

Woman working on computer

Squirrels are pretty adaptable and agile

Our management team meets weekly (and our board monthly) to review the credit quality and performance of all our loan contracts. With control over the platform and an agile team in-house, this means we can jump on any changing market conditions or credit losses, and quickly tighten or loosen credit policy as needed.

For more about how we manage risk, get your paws on our investor booklet

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 1 Funds available to the Reserve Fund for the benefit of Investors:

  • The Reserve Fund for Home Loans includes cash on hand and an overdraft facility of $100,000 provided by Squirrel Money Limited supported by a bank guarantee; and
  • The Reserve Fund for Construction Loans includes cash on hand and an overdraft facility of $100,000 provided by Squirrel Money Limited supported by a bank guarantee.

2 Coverage ratio represents the funds available to the Reserve Fund as a percentage of the Active Loan Book.
3 The modelled expected Borrower default rate expected over a one-year period based on the Risk Grades of Borrowers within the Active Loan Book. The expected borrower default rate for Home Loans and Construction Loans will be reported once the portfolio reaches greater scale, in the vicinity of $20m
4 Weighted average of the Reserve Levies applied to interest payments from Borrowers within the Active Loan Book.
For more information about how our Reserve Funds operate, please refer to the Reserve Fund Policy and read our Investor Booklet .